UPS Solutions Logistics, Newtownabbey

13 Reviews
UPS Solutions Logistics
3 Cloughmore Road, Mallusk Industrial Estate
BT36 4WW Newtownabbey
Antrim Northern Ireland
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13 May 2017

My package arrived in Newtownabbey two days ago and yesterday was apparently in van and out for delivery. Waited all evening in case package arrived - it didn't. Now new estimated delivery is two days time.

more than 6 months ago

We were unfortunate on this occasion that the decision to use UPS with regard to shipment of vital component to our factory, was made outside of our control. Taking into account the lost production through broken promises, poor delivery performance, difficulty in making any form of useful contact with the company - it would have been cheaper in the end to fly a member of staff to the pickup point, then fly them back with the component. UPS are a waste of time, resource, and perhaps suffer through the fact that they are paying minimum wage and therefore their employees don't actually give a s**t. In the end, that's not my problem. All I want is for them to do what they say they are going to do. DO NOT USE.

more than 6 months ago

I arranged for UPS via TransGlobal Express to pick up a box from my work place in Derry and deliver to Australia. I've done this at least 5/6 times in the past two years. I place custom documents, 4 off, into an A4 envelope and sellotape to side of box. Driver called in on Friday last, 18th March 2016, Asked the reception staff what was in the envelope, despite me having written on envelope "Documents Enclosed". But some how this genius off a driver managed to lose the documents between Derry and Newtownabbey. As a result my package has not moved all weekend. It contained easter eggs and clothes for my 4 year old and 18 month old grandchildren and now they won't get it in time for easter. It also contains birthday presents for the 4 year old turning 5 shortly after easter. I wonder will it get there in time for that....Driver should get a roasting for this......... Jerry in Derry.

more than 6 months ago

Disgusted with UPS. Driver did not tried to deliver my parcel today never mind anyone refusing delivery. Blatant lies on tracking 15/03/2016 15:40 The receiver does not want the product and refused the delivery. / We've contacted the sender. Newtownabbey, United Kingdom 15/03/2016 15:18 The receiver does not want the product and refused the delivery. Waited in all day for this delivery. Office said it was a relief driver and he was not answering his phone !! Surprise Suprise Now have to wait in again all day tomorrow for delivery. Customer Service was very helpful, said I would recieve a call from local depot within an hour which I did. Company needs to do something about their drivers and their lies.
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by more than 6 months ago

Same experience dreadful company
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more than 6 months ago

I too have suffered exactly the same fate at their hands today. Like I'm waiting on these goods why would I refuse delivery or move address?

more than 6 months ago

Shockingly bad. Have to make an appointment now to pick up parcel, because even though it's right there I can't just call up for it. They could not be more awkward or less helpful if they tried. I will never again order anything that uses ups as a courier.

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